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Hey Nashville! Let's talk about something really important when it comes to finding childcare: what happens when things don't work out the way you hoped.
Here's the truth: bringing a nanny into your home is one of the most personal hiring decisions you'll ever make. You're not just looking at a resume or checking off qualifications on paper. You're inviting someone into your habitat, trusting them with your most precious people, and hoping they'll fit seamlessly into all the nuances of your family, your kids, your career, your habits, and your rhythms.
At Southern Standard Nannies, we know that despite our thorough vetting process, careful interviews, and thoughtful matching, sometimes a placement just doesn't work out. That's why we're proud to offer a one-year replacement policy for all our placements.
A Replacement Policy, Not a Guarantee
Let's be real about something: we can't guarantee human relationships. We wish we could promise that every placement will be perfect, that life circumstances won't change, or that unforeseen challenges won't pop up. What we can promise is that we'll be right there with you if they do.
Our replacement policy reflects a fundamental truth about working with people. A nanny might discover the commute is just too much. A family's needs might evolve in ways no one anticipated. Personalities that seemed compatible during interviews might clash once you're in the day-to-day. These aren't failures- they're part of the reality of human relationships and employment.
What matters most is how we respond when these situations happen.
Here's What This Means for You
If your placement doesn't work out within the first year of hire, we're going to work with you to find a replacement at no additional placement fee. We're not washing our hands of the situation and moving on- we're rolling up our sleeves and starting fresh with you, using everything we learned from the first go-round to find an even better fit.
We take time to really understand what didn't work and why. Maybe the initial match revealed needs you didn't even know you had. Perhaps your family dynamic has shifted since you started the search. Whatever the reason, we use that insight to refine what we're looking for and get it right this time.
The Numbers Tell the Story
We're confident in our process, and honestly, the statistics back that up. Less than 10% of our full-time placements need to take us up on our replacement policy within that first year. That means the overwhelming majority of families we work with find their perfect match on the first try.
Our part-time placements see a higher replacement rate- about 20% within the first year. Part-time positions naturally come with different dynamics. There's often less frequent contact, more scheduling complexity, and sometimes these roles serve as transitional positions for nannies seeking full-time work down the road. Sometimes it may be a graduate student stepping in as they finish a degree. Sometimes the part time candidate is juggling another job that changes, requiring them to shift their hours. These factors can contribute to shorter tenures, which is exactly why we're so committed to supporting these families through our replacement policy.
Twenty percent might sound high until you consider what families face when they're navigating the search process alone. We see much higher turnover rates and significantly more stress when families go it solo, and we want better for you than that.
Why We Offer This
Simply put: we stand behind our work.
We've built our reputation on thorough vetting, thoughtful matching, and genuine care for both the families and nannies we serve. Our replacement policy is an extension of that commitment. We're not in the business of making a placement and moving on- we're invested in your family's long-term success and stability.
This policy also reflects our confidence in what we do. We know that when we do our job well- when we listen carefully, vet thoroughly, and match thoughtfully—placements succeed. But we also know that we're working in the beautifully messy realm of human relationships, where variables exist that no amount of professionalism can fully control or predict.
What This Means Going Forward
When you work with Southern Standard Nannies, you're not just hiring a placement agency- you're gaining a partner in your childcare journey. Our one-year replacement policy means you can move forward with confidence, knowing that if something unexpected happens, you won't be starting from scratch alone.
We're here for the long haul, committed to making sure your family has the support you need, when you need it.
Because at the end of the day, that's what standing behind our work really means.
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Ready to start your search with a team that's truly invested in your success? Reach out to us today to learn more about our placement process and how we can support your family.
